DixieSupport
Real engineers. Real answers. No runaround.
You know the drill. You call support. You get a script reader who asks if your router is plugged in. You escalate. You wait. You escalate again. You finally reach someone who knows what they are doing. That is not us. When you contact Dixie Networks, you reach engineers who built the infrastructure, know the systems, and can actually fix the problem.
How to Reach Us
Email:
Phone: 1-424-666-1262
Support tickets via your client portal
Response time: within 4 hours, often faster
Response Times
Business hours: Mon-Fri 8:00 AM - 6:00 PM MST
Technical support tickets: monitored 7 days a week
Critical issues (site down): within 1 hour
High priority (degraded performance): within 2 hours
Normal (questions, requests): within 4 hours
Low priority: within 24 hours
What We Support
Hosting issues, email problems, DNS changes, SSL certificates, website errors, server configuration, security incidents, backups and restores, migrations, and general technical questions.
Knowledge Base
We are building a knowledge base of common issues, tutorials, and guides. Have a question that should be documented? Let us know and we will add it.
What We Do Not Do
We do not read scripts. We do not blame the customer. We do not escalate to someone else who also cannot help. We find the problem, we fix it, and we tell you what happened.
Proactive Support
We do not wait for you to report a problem. Our monitoring alerts us to issues before they affect you. If we see something wrong, we fix it and tell you about it.
Please note: Website design and development is a separate paid service and is not included with any hosting plan. Hosting plans cover server space, email, and control panel access only. If you need a website built, modified, or maintained, please see our Website Design services or contact us for a custom quote.