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Refund & Returns Policy

Last updated: August 2, 2026

1. General Policy

Dixie Networks LLC offers web hosting and managed services on a recurring subscription basis. Because our services are digital and delivered immediately upon payment, all sales are considered final once the service has been provisioned.

2. Money-Back Guarantee

New shared hosting customers may request a full refund within 3 days (72 hours) of initial signup, at our discretion, provided:

This money-back guarantee applies only to new shared hosting accounts and does not apply to renewals, upgrades, add-ons, or managed services. This guarantee is limited to one refund per customer. We reserve the right to deny refund requests that we determine, in our sole discretion, to be the result of abuse or misuse of this policy.

3. Non-Refundable Services

The following are non-refundable:

4. Cancellation

You may cancel your service at any time. Cancellation takes effect at the end of your current billing period. No partial-month refunds are provided. To cancel, submit a request through your client portal or email . You must back up your data before cancellation, as account data may be permanently deleted within 7 days of cancellation. If you require Dixie Networks to retrieve and provide a backup of your data after cancellation, a backup retrieval fee of $35.00 will apply. This fee must be paid before the backup retrieval is performed. Account data deletion is performed manually by Dixie Networks staff and is not automated by the system.

5. Account Suspension and Termination

If your account is suspended or terminated due to violation of our Terms and Conditions, no refund will be provided for any remaining billing period.

6. Service Interruptions

If Dixie Networks experiences a verified service outage that causes uptime to fall below 99.9% in any calendar month, affected customers may request a prorated credit equal to the downtime percentage of their monthly fee. This excludes downtime caused by factors outside our reasonable control, including scheduled maintenance, upstream carrier issues, or customer-caused problems. Requests must be submitted through the client portal or by email within 48 hours of the incident. The sole remedy for any qualifying downtime is a service credit, at our discretion. Service credits are not refundable and have no cash value.

7. How to Request a Refund

To request a refund within the 3-day guarantee period, contact us at with your account email and order number. Refunds are processed back to the original payment method, typically within 5-10 business days.

8. Chargebacks

We encourage customers to contact us before initiating a chargeback with PayPal. Unauthorized chargebacks may result in account suspension, and any chargeback fees imposed on Dixie Networks may be passed through to the customer's account. We may work with you to resolve any billing dispute, provided you have first contacted us to allow us the opportunity to address the matter.

9. General Provisions

This Refund and Returns Policy is governed by and subject to our Terms and Conditions, including all general provisions therein (entire agreement, severability, no waiver, reservation of rights, force majeure, electronic acceptance, and order of precedence). In the event of any conflict between this policy and the Terms and Conditions, the Terms and Conditions shall prevail.

Contact

Dixie Networks LLC
Avondale, AZ
Email:
Phone: 1-424-666-1262