Refund & Returns Policy

Last updated: July 23, 2026

1. General Policy

Dixie Networks LLC offers web hosting and managed services on a recurring subscription basis. Because our services are digital and delivered immediately upon payment, all sales are considered final once the service has been provisioned.

2. Money-Back Guarantee

New shared hosting customers are eligible for a full refund within 3 days (72 hours) of initial signup, provided:

• The account is in good standing
• The account has not violated our Terms and Conditions
• The refund request is made within 3 days of the initial payment

This money-back guarantee applies only to new shared hosting accounts and does not apply to renewals, upgrades, add-ons, or managed services.

3. Non-Refundable Services

The following are non-refundable:

• Service renewals (after the initial 3-day guarantee period)
• Domain name registrations and transfers
• SSL certificate purchases
• Managed services and custom work
• Account upgrades and add-ons
• Services terminated due to Terms and Conditions violations

4. Cancellation

You may cancel your service at any time. Cancellation takes effect at the end of your current billing period. No partial-month refunds are provided. To cancel, submit a request through your client portal or email .

5. Account Suspension and Termination

If your account is suspended or terminated due to violation of our Terms and Conditions, no refund will be provided for any remaining billing period.

6. Service Interruptions

If Dixie Networks experiences a verified service outage exceeding 99.9% uptime in any calendar month, affected customers may request a prorated credit equal to the downtime percentage of their monthly fee. Credits must be requested within 30 days of the outage.

7. How to Request a Refund

To request a refund within the 3-day guarantee period, contact us at with your account email and order number. Refunds are processed back to the original payment method within 5 business days.

8. Chargebacks

We encourage customers to contact us before initiating a chargeback with PayPal. Unauthorized chargebacks may result in account suspension. We will work with you to resolve any billing dispute in good faith.

9. Contact

Dixie Networks LLC
Avondale, AZ
Email:
Phone: 1-424-666-1262